Platform switching paving a better way for clientsBY ANNE-MARIE ESLER | TUESDAY, 30 JAN 2024 3:33PM |
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Cover Story
Passing the baton
LIAM ROCHE
ADVICE ASSOCIATE
EUREKA WHITTAKER MACNAUGHT PTY LTD
ADVICE ASSOCIATE
EUREKA WHITTAKER MACNAUGHT PTY LTD
Liam Roche's experience in customer relationships and paraplanning has set him up for success as a financial adviser. Now undertaking the Professional Year, the advice associate at Eureka Whittaker Macnaught tells Karren Vergara how a new breed of advisers is flying the flag.
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After my own sale of advice business and retirement I worked for a colleague on shifting hundreds of substantial clients to identical portfolios on a much lower cost platform. The saving to the clients was in the order of $700 a year each.
I worked out a way to generate accurate comparisons and embed them in standard letters and accompanying SOAs to send to clients and invite them to just sign and return if all clear or ring my colleague or make a time to come and see him.
Initially my colleague was expecting me to be there three days a week for 18 months, sitting in on client meetings then generating the resulting paperwork. As I laboured through the first few and the different software etc. it looked like I was not getting there. Then the system fell into place, easily done by permanent secretarial staff and I did myself out of a year's highly paid work.