Livinia Moore joined MLC in 2004 and is currently head of ThreeSixty education and Training (trading as Adviser Campus). Through leading edge learning and development consultation services, Adviser Campus helps advisers and mortgage brokers to achieve their business and client aspirations. Prior to joining MLC, Livania worked as a learning and development specialist with AMP and leading industry superannuation funds. She has in-depth experience of how appropriate capability development initiatives can help address the challenges of client retention, growth and compliance within the financial services arena. Livania holds a Bachelor of Science majoring in Psychology through the University of Sydney and is currently completing a Master of Education in Adult Education through the University of Technology, Sydney.

Your business depends on the trusting relationship you and your staff have with your clients. So when do you know your staff are ready to take a hands-on role with your clients and honour that trust? How do you make sure new staff can take a 'prospect' ... Read more