Australian businesses and financial advisory firms in particular face the most radical transformation in leadership and work practices in decades as they prepare for the impending "war for talent". In recent years insightful business leaders ... Read more

There is no formula for a successful referral relationship in the nascent science of practice management. This is because the "X" factor plays a major part even though it is too often left out in Referral 101 guides. Yet without the motivation ... Read more

"A business operating model describes the capabilities that exist within an organisation including customer facing, infrastructural and management components". This is typically how a business operating model is defined in "consulting ... Read more

The concept of 'simple super' has significantly shifted the goal posts for consumers and for everyone in the industry. It has also helped eliminate some of the complexity which has built up around superannuation over the past 20 years. It is ... Read more

Most outcomes in life are impacted by skill (or a lack of it) as well as noise (random chance or luck). What do we mean by this in practice? We mean that a portion of any outcome is likely to relate to the process that was put in place to produce it ... Read more

There are a broad range of business models that are considered "successful" in the financial advice industry at the moment. These range from the two to three person firms with annual revenues of $400,000 to $500,000 and a 15-20 per cent profit ... Read more

So you own a business specialising in financial advice and services. You're busy. Your staff members are busy. The industry is in great shape. Every day, there's always lots to do with clients to see, strategies to write, people to manage, compliance ... Read more

Your business depends on the trusting relationship you and your staff have with your clients. So when do you know your staff are ready to take a hands-on role with your clients and honour that trust? How do you make sure new staff can take a 'prospect' ... Read more

As a practice manager imagine all your conversations with your planners were positive. No criticism, no negativity, no weaknesses. What if you only focused on what was right, not what was wrong? What would our personal and professional development plans ... Read more

Traditionally, financial planning has ignored the client's most basic asset - the family home and associated mortgage. The family home and mortgage debt are the 'elephants in the corner' of the financial plan - a looming, powerful presence ... Read more